Privacy Policy

The Smart Beach ecosystem connects customers with on-demand transport and related services at Chaung Tha Beach. This Privacy Policy applies to personal information processed through the Smart Beach app and the SB Partner app. By using either app, you acknowledge that you have read and understood this Policy. If you do not agree, please discontinue use of the apps and contact us with questions.

We collect information that you provide directly, that is generated when you use our services, and that comes from your device, as described below.

Smart Beach Smart Beach app

• Account information: name, email address, and phone number when you register or update your profile.
• Location data: precise or approximate location when you request or use tuktuk/ride services, as needed to match you with drivers and complete trips.
• Payment-related information: amounts in MMK, payment method selections, and bank transfer slips or other proof you upload for manual verification.
• Chat messages: content you send through in-app chat, including messages that may be processed to support you or to operate AI-assisted and human admin support features.
• Device and usage data: device type, operating system, app version, diagnostic logs, and usage events to maintain and improve the app.

SB Partner SB Partner app

• Driver profile: name, phone number, vehicle details, and license plate number.
• Location data: real-time location while you are available for or performing ride dispatch and navigation.
• Wallet and transactions: earnings, payouts, and related transaction history within the partner app.
• Identity verification: government ID or other documents you submit for verification.
• Device information: device type, OS, app version, and related technical data needed for security and operations.

We use personal information for the following purposes:

• Service delivery: to process bookings, rides, orders, and related communications between customers and partners.
• AI assistant improvement: to operate, train, or improve automated assistance and support workflows where permitted by law and our internal policies.
• Payment processing: to verify manual transfers, reconcile transactions, and handle disputes.
• Safety and fraud prevention: to detect abuse, verify identities, and protect users and the platform.
• Customer support: to respond to inquiries and resolve issues.
• App improvements: to analyze usage, fix bugs, and develop new features.

We do not sell your personal data. We may share information only as needed to operate the Smart Beach ecosystem, including with:

• Service providers: trusted vendors who host data, send notifications, or provide analytics or security services under contractual obligations.
• Legal requirements: regulators, courts, or law enforcement when required by applicable law or to protect rights and safety.

We do not use third-party advertising networks to monetize personal data through targeted ads in connection with these apps.

We collect location when it is needed for active ride or delivery-related activity—for example, while a ride is requested, matched, in progress, or being completed. Location supports dispatch, estimated times, and navigation. We do not retain precise continuous location history permanently after the ride ends in the manner described in our retention practices; operational logs may be limited to what is needed for safety, support, and legal compliance.

Payments may be handled through a manual slip upload process (e.g., bank transfer proof in MMK). We do not store full payment card numbers or card security codes on our systems for these apps. Administrators may verify transfer details against uploaded slips to confirm payment. You should only upload information necessary for verification and avoid sharing unrelated sensitive data.

We retain information only as long as necessary for the purposes described in this Policy, unless a longer period is required by law:

• Account data: while your account is active, plus up to two (2) years after closure or inactivity, unless a shorter or longer period is required by law.
• Ride and order history: up to three (3) years.
• Chat logs: up to one (1) year.
• Location: not retained as a permanent location history after the ride ends, consistent with Section 5.

Depending on applicable law, you may have the right to:

• Access personal data we hold about you.
• Delete your account or request deletion of certain information, subject to legal and operational requirements.
• Opt out of AI-assisted chat or limit certain automated features where such options are offered in the app.
• Contact us to exercise these rights or ask questions about your data.

We will respond to reasonable requests in line with applicable law and our verification procedures.

Our services are intended for users who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take appropriate steps to delete such information.

We implement administrative, technical, and organizational measures designed to protect personal information. Our services may use Google Firebase and related infrastructure for authentication, database, and hosting, subject to Google’s terms and security practices. We use encrypted transmission (such as HTTPS/TLS) for data in transit where applicable. Access to personal data within our team is limited to authorized personnel under access controls and policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by appropriate means, such as an in-app notice, a notice on our website at smartbeachmm.com, or other reasonable communication methods. The “Last updated” date at the top of this page will be revised when we publish changes. Your continued use of the apps after the effective date of changes constitutes your acceptance of the updated Policy, unless applicable law requires a different consent process.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@smartbeachmm.com
• Website: smartbeachmm.com
• Address: Chaung Tha Beach, Ayeyarwady Region, Myanmar